Privacy Policy

At SOVA, we respect your privacy and are committed to protecting any personal information you provide while using our website. This Privacy Policy explains how we collect, use, protect, and disclose your personal information.

1. Information We Collect

We may collect the following types of information:

  • Personal Identifiable Information: Your name, email address, phone number, shipping address, billing address, and payment information.
  • Non-Personal Identifiable Information: Device information, browser type, IP address, browsing behavior, and location data.
  • Payment Information: We use third-party payment processors (such as PayPal, Stripe) for payment transactions but do not store your credit card details.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process your orders and payments.
  • To provide customer support.
  • To improve our website, products, and services.
  • To send you emails related to your orders, promotions, discounts, and news.
  • To ensure website security and prevent fraud or misuse.

3. Information Security

We use industry-standard technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. All payment transactions are processed through encryption, ensuring that your payment information is secure.

4. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • With third-party service providers (such as payment processing, order fulfillment, and shipping companies) who help us operate our business, but only for the purpose of completing specific tasks.
  • If required by law or to protect our legal rights, we may disclose your information to government agencies or law enforcement authorities.

5. Your Choices and Control

  • Access and Update Your Information: You can log into your account to view and update your personal information at any time.
  • Email Subscriptions: You can choose to receive or unsubscribe from our promotional emails. Each email includes a link to unsubscribe.

6. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have unintentionally collected such information, we will immediately delete it.

7. Policy Updates

We may update this Privacy Policy from time to time. All updates will be reflected on this page, and the updated policy will become effective immediately upon posting. Please review it periodically to stay informed about any changes.