FAQ
1. What is SOVA?
SOVA is a luxury intimate wellness brand dedicated to creating high-quality, smart pleasure products designed to enhance your self-care routine. We combine cutting-edge technology, ergonomic design, and premium materials to deliver a superior experience.
2. How do I place an order?
Simply browse our collection, select your desired products, and click "Add to Cart." When you're ready, proceed to checkout where you'll enter your shipping and payment details. It's that easy!
3. Is my personal information secure?
Yes, we take your privacy seriously. All transactions are processed securely, and your personal information is never shared with third parties. We use encryption to ensure your data is kept safe.
4. How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery time depends on your location, but most orders are delivered within 7-10 business days. You will receive a tracking number once your order has been shipped.
5. Do you offer international shipping?
Yes, we offer international shipping to several countries. Shipping costs and delivery times vary depending on your location. Please check the shipping information at checkout for details.
6. Can I return or exchange my product?
We want you to be completely satisfied with your purchase. If you’re not happy with your product, you can return it within 30 days of purchase for a refund or exchange. The item must be in its original, unused condition. Please refer to our Return & Refund Policy for full details.
7. Are your products discreet?
Yes, all of our products are shipped in discreet packaging to ensure your privacy. There will be no indication of the contents on the package.
8. How do I clean my SOVA product?
For the best performance and longevity, we recommend cleaning your product after each use. Use warm water and a mild, non-abrasive cleaner. Ensure the product is completely dry before storing.
9. Do you offer customer support?
Absolutely! If you have any questions or need assistance, feel free to contact us via email at support@sovapleasure.com or use our Live Chat feature on the website for instant help.
Still have questions?
Contact us directly, and we'll be happy to assist you further!